Rdr1 Responsible Gaming — A Healthy Play Guide for Malaysian Users
At rdr1, we believe entertainment should stay fun and in control. This page provides a complete guide to help you play responsibly, recognise warning signs, and make use of the self-control tools we offer.
Gaming should be for enjoyment — not financial stress.
rdr1's Commitment to Responsible Gaming
Rdr1 cares about the wellbeing of every user. We believe online gaming should be a positive source of entertainment — never a cause of financial, emotional, or social harm. That's why rdr1 has built responsible gaming practices into every aspect of our platform.
This platform is designed for adults aged 18 and above. We encourage all users to understand the risks associated with gaming, set clear boundaries, and seek help when needed. Your health and wellbeing are always our priority.
Signs of Risky Behaviour
Using borrowed money, credit cards, or funds from family and friends to deposit into your gaming account is a serious warning sign.
If you find it hard to stop even when you planned to play for just a short while, or keep playing after you've already exceeded your budget, this needs your immediate attention.
Using gaming as a way to escape problems, relieve stress, or fill an emotional void is a sign that gaming is beginning to affect your mental health.
Neglecting work, family, or daily responsibilities because too much time is spent gaming is a signal that your life balance needs to be restored.
Continuing to play in hopes of winning back money you have already lost — known as "chasing losses" — is one of the most dangerous behaviours in gambling.
Setting Time & Budget Limits
One of the most effective ways to maintain a healthy gaming experience is to set clear limits before you start playing. rdr1 encourages you to practise the following:
Daily or Monthly Budget Limit
Decide on the maximum amount in MYR (RM) you are comfortable spending on entertainment within a given period. Treat this money as the cost of entertainment — just like going to the cinema or dining out. Never play with money set aside for essentials such as rent, food, or utility bills.
Session Time Limits
Set a reasonable time limit for each gaming session. Stop when you have reached your time or budget limit, regardless of whether you are winning or losing. Using a timer or reminder on your phone can help you stay disciplined.
Deposit Limits
We recommend setting deposit limits in your rdr1 account settings. By setting daily, weekly, or monthly deposit limits, you proactively protect yourself from overspending. These limits can be adjusted through your account settings at any time.
Available Self-Control Tools
Rdr1 provides several self-control mechanisms to help users manage their gaming activity more responsibly:
If you need a break from playing, you can request a cooling-off period through your account. During this time, access to games will be temporarily suspended to give you the space to rest and reflect.
Users who need a longer break can apply for self-exclusion. This option blocks your access to the platform for an extended period to support recovery and readjustment.
You can review your gaming history and transactions at any time through your rdr1 account. This helps you monitor your spending patterns and identify any concerning changes in behaviour.
To use any of these self-control tools, please log in to your account or contact the rdr1 support team by email at [email protected].
Minor Protection
The rdr1 platform is strictly for users aged 18 and above. We take our responsibility to prevent underage access seriously.
All new users are required to verify their age during the registration process. rdr1 reserves the right to request age verification documents at any time and may suspend an account if there is reason to believe the user is underage.
We encourage parents and guardians to take the following steps to protect minors:
- Do not share your account password with children or teenagers
- Use parental control software on shared devices
- Log out of your account when you are done playing
- Have open conversations with your children about the risks of gambling
Life Balance & Getting Professional Help
Healthy gaming is part of a balanced lifestyle. Make sure playing doesn't take over time that should be set aside for family, hobbies, work, and self-care. Make room for other activities you enjoy away from the screen.
If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. Here are the steps you can take:
- Talk to someone you trust — share how you're feeling with a family member or friend who can offer emotional support.
- Contact rdr1 support team — we can help you activate self-control measures or temporarily suspend your account via email at [email protected].
- Seek counselling — a counsellor or mental health professional can help you identify the root cause and develop an effective recovery plan.
- Check FAQ us — for more information on how to use self-control tools and the account closure process.
Remember, asking for help is a sign of strength, not weakness. rdr1 is always here to support you on your journey towards a healthier and more responsible gaming experience.
Play smart, play longer
Self-control starts within your account. Log in to review your gaming history, set deposit limits, or contact rdr1 support if you need immediate assistance.