Rdr1 Privacy Policy — Personal Data Protection for Malaysian Users
This Privacy Policy explains how rdr1 collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of Malaysian users with care and responsibility.
Updated: January 2026 | Applies to all rdr1 platform users
Information We Collect
When you register or use the rdr1 platform, we may collect the following categories of information:
Account Information
This includes your full name, email address, phone number, date of birth, and username provided during registration. This information is used to verify your identity and grant you access to the platform's services.
Payment Information
We record financial transaction details including deposit and withdrawal amounts in MYR (RM), payment methods used such as TNG eWallet or FPX, and the time and date of each transaction. We do not store bank account numbers or credit/debit card details directly — all payment processing is handled by secure third-party payment service providers.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, screen resolution, and time zone. This information helps us optimise the user experience, particularly for smartphone users in Malaysia.
Usage Data
We record in-platform activity such as games played, session duration, bets placed, and transaction history. This data is used to provide customer support, detect unusual activity, and improve the platform.
How We Use Your Information
Rdr1 uses the information collected for the following purposes:
- Identity verification and account security — to ensure only the rightful account owner can access their account.
- Financial transaction processing — handles RM deposits and withdrawals accurately and securely.
- Customer Support — enables the rdr1 support team to resolve enquiries or technical issues more efficiently.
- Platform improvements — analyses usage patterns to improve the platform's design, speed, and functionality.
- Account-related communications — to send important notifications such as transaction confirmations, security alerts, or policy updates.
- Legal compliance — to meet the legal and regulatory requirements governing the platform's operations in Malaysia.
We do not use your information for third-party advertising without your explicit consent.
Cookies & Session Tracking
The rdr1 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — stores temporary login information so you don't need to log in again each time you navigate to a different page within the same session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your preferences such as display language and account settings for a more convenient experience on future visits.
- Analytics cookies — helps us understand how users interact with the platform so we can improve the overall experience.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the rdr1 platform, particularly the login and session authentication features.
Data Storage & Security
Your personal information is stored on servers protected by SSL (Secure Socket Layer) encryption. All data transmitted between your device and rdr1's servers is encrypted to prevent unauthorised access during transfer.
We implement appropriate technical and organisational security measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to users' personal information is restricted to staff who require it to carry out their duties.
Your account information is retained for the duration your account is active and for a reasonable period after closure to fulfil legal requirements and resolve any disputes that may arise.
Sharing with Third Parties
Rdr1 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent.
We may share necessary information with the following parties under limited circumstances:
- Payment service providers — to process your deposit and withdrawal transactions in RM.
- Relevant authorities — when required by applicable Malaysian law or a valid court order.
- Technical service providers — who support platform operations, subject to strict confidentiality agreements.
All third parties that receive user data are required to protect that information in accordance with the security standards set by rdr1.
User Rights & Contact Information
Right to Access, Correction and Deletion
As an rdr1 user, you have the following rights regarding your personal information:
- Right to Access — you have the right to request a copy of the personal information we hold about you.
- Right to Rectification — you have the right to request corrections to any inaccurate or incomplete information. Basic profile details can be updated directly through your account settings.
- Right to Deletion — you may request the deletion of your account and personal information, subject to legal requirements that obligate us to retain certain records for a specified period.
Privacy Policy Updates
Rdr1 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated to users via in-platform notifications or email to the registered address. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the rdr1 support team by email at [email protected]. You may also refer to the FAQ us for further information. We will endeavour to respond to any privacy-related enquiries within a reasonable timeframe.
Still have questions about your privacy?
Reach out to the rdr1 support team or check our FAQ page for quick answers. Your privacy is our priority.